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CozyCub Customer Care
30-Day Free Returns
Refund Policy
Simple returns and clear refunds for every family order.
CozyCub keeps the refund process calm and easy to follow. This page explains returns, exchanges, damaged items, missing parts, incorrect orders, and refund timing for children’s furniture, bedding, and play essentials.
Policy Overview
Easy to read, practical to use.
CozyCub offers free returns and exchanges within 30 days of delivery for eligible products purchased directly from our store. This includes toddler beds, house beds, kids desks, kids bookshelves, bedding sets, comforters, kids pillows, kids blankets, and play mats.
For the smoothest experience, please keep the item clean, complete, and safely packed. If an item arrives damaged, incomplete, defective, or incorrect, our support team will review the issue and help with the best available solution.
30-Day Window
Return or exchange requests should be made within 30 days of delivery.
Free Returns
Approved returns and exchanges are supported at no extra cost.
Original Payment Method
Approved refunds are usually sent back to the original payment method.
Item Review
Returned items may be inspected before a refund or exchange is finalized.
How the refund process works.
Four clear steps help us review your request quickly and keep the process organized from start to finish.
Receive instructions
Our team reviews the request and sends the next steps, including packaging guidance if needed.
Return the item
Send the approved item back clean, complete, and safely packed with parts and accessories.
Refund or exchange
After inspection, we process the approved refund, exchange, replacement, or part solution.
Eligibility and item condition.
These guidelines explain what normally qualifies for a refund and when extra review may be required.
1. Standard return eligibility
You may request a return or exchange within 30 days of delivery. The item should be unused, clean, and in a condition that allows us to confirm the original order and product details.
2. Condition requirements
Eligible items should be returned with original packaging and included parts whenever possible. This helps speed up review and protects the item during transit.
- Furniture should not show assembly damage, misuse, or missing structural parts.
- Bedding should be clean, unused, unwashed, and free from stains, odors, or pet hair.
- Play mats should be returned clean and free from cuts, punctures, or heavy wear.
3. Returns that may need extra review
Items with signs of use, missing parts, damaged packaging, strong odors, stains, or customer-caused damage may require additional inspection before a refund is approved.
- Missing hardware or accessories may reduce the refund amount.
- Improperly packed returns may be delayed if the product is damaged in transit.
- Unapproved returns may require extra verification before processing.
4. Exchanges as an option
If you prefer a replacement, another color, or a similar item, CozyCub may offer an exchange when inventory is available and the return request is approved.
Damaged, defective, or incorrect items.
If something arrives wrong or damaged, we want to review it quickly and help with a practical resolution.
5. If an item arrives damaged
Please keep the product, packaging, and shipping label while your request is reviewed. Contact our support team with clear photos of the outer box, inner packaging, damaged area, and any affected parts.
- For furniture, show cracked, bent, missing, scratched, or affected pieces.
- For bedding, show stains, tears, wrong patterns, or incomplete sets.
- For play mats, show edge damage, punctures, or product defects.
6. Missing parts or incomplete orders
If screws, slats, rails, manuals, pillow inserts, or other components are missing, CozyCub may offer replacement parts, an exchange, or another suitable solution after review.
7. Incorrect item received
If the item you received does not match your order, please send your order number and photos of the product, packaging, and label. Once confirmed, we will guide you to the next step.
8. Customer-caused damage
Damage caused by improper assembly, misuse, household accidents, washing against care instructions, or normal wear may not qualify for a full refund. We may still review the issue and offer support where possible.
Refund approval and timing.
Refund timing depends on return approval, item inspection, and how quickly your payment provider posts the transaction.
Inspection First
Approved returns are usually checked after they arrive back with us.
Original Payment Method
Refunds are normally sent back to the same payment method used at checkout.
Bank Processing Time
Your card issuer or bank may need extra time before the refund appears.
9. When refunds are processed
After your return is received and reviewed, CozyCub will confirm whether the refund is approved. If approved, the refund is submitted promptly to the original payment method whenever possible.
10. Partial refunds
A partial refund may apply if an item is returned incomplete, used, missing accessories, or damaged in a way that reduces its value or prevents normal restocking review.
11. Payment method limits
If the original payment method is closed, expired, or unavailable, extra order verification may be needed before an alternative resolution is considered.
Promotions and discounted orders.
Refunds are based on the amount actually paid after any automatic discount has been applied.
12. Email subscriber 15% discount
Email subscribers receive an automatic 15% sitewide discount with no code required. If a discounted item is refunded, the refund amount reflects the price actually paid after the discount.
13. Selected 20% special offers
Selected promotional products may receive an automatic 20% discount. If one of these items is returned and approved, the refund is based on the discounted purchase price.
14. Partial order returns
If only part of an order is returned, the final refund may reflect item-level pricing, automatic discounts, and any promotional adjustment linked to the original order total.
Refund questions.
All answers stay collapsed by default for a cleaner page and easier reading rhythm.
How long do I have to request a return?
You may request a return or exchange within 30 days of delivery.
Are returns free?
Yes. CozyCub offers free returns and exchanges for eligible items within the approved return window.
Can I return assembled furniture?
Assembled furniture may require extra review, especially if there is wear, damage, or missing parts.
What if my order arrives damaged?
Please keep the product and packaging, then contact support with clear photos so we can review the issue quickly.
Do promotions affect the refund amount?
Yes. Refunds are based on the actual amount paid after any automatic discount has been applied.
Where will the refund be sent?
Approved refunds are usually sent back to the original payment method used at checkout.
Need help with a refund request?
Our support team is available 24/7 to help with returns, exchanges, damaged items, missing parts, and refund questions. Please include your order number and product details for faster support.